Harris, Rothenberg International provides work and family benefits to corporations nationwide. Our organization is seeking a Convenience Specialist to work as part of a team, assisting families and caregivers to locate resources and referrals specific to their personal and/or family needs.

• Through professional and courteous service, provide consultation on general community resources
• Through independent research and expertise respond to client requests for general convenience inquiries (i.e. Pet care, vacation planning, car rentals, relocation)
• Conduct ongoing follow-up to ensure that client request have been fulfilled and have exceeded expectation
• Independently and proactively uncover new resources nationally
• Attend required trainings as requested by direct supervisor
• Maintain a positive attitude with all external and internal clients

• Keep track of personal progress and goals. 
• Maintain scheduling flexibility (may need to work 12:00 PM – 8:00 PM a few days a month) 
• Create positive team attitude as it applies to productivity and professionalism
• Impact clients in a positive manner to ensure experience exceeds their expectations.

• Bachelor’s degree preferred
• 2-3 years direct customer service work experience
• Experience and knowledge of the concierge/hospitality industry preferred
• Must be an organized, motivated and goal oriented individual with excellent written and verbal communication skills
• Attention to detail and ability to multi-task is a requirement
• Proficiency in computers – data entry knowledge and skills in Microsoft Office applications